At KAEN Eyewear, we want you to love your purchase. If you're not completely satisfied, we offer a flexible return policy that provides you with two options: exchange or a refund in the form of store credit to your KAEN Wallet. Our aim is to make your shopping experience as convenient and enjoyable as possible.
How to initiate Return / Exchange ?
Email us within 7 days of purchase on email@example.com to initiate return / exchange. Our team will get in touch with you within 48 hours and do what is required.
What is the Return Policy ?
Return Window : 7 Days
Option 1: Exchange: If you wish to exchange your product for a different style, color, or size, we're here to assist you. Follow these steps:
Initiate the Exchange: Contact our dedicated Customer Support team within 7 days from the date of delivery to initiate the exchange process.
Return Authorization: Our support team will provide you with a return authorization and guide you through the process.
Reverse Pick-Up: Our Support team will arrange a reverse pick-up at your specified location and convenience. You don't need to worry about the logistics.
Inspection and Exchange: Once we receive the returned item, our team will inspect it to ensure it's in its original condition. We will then ship out the replacement item according to your preference.
Option 2: Refund in KAEN Wallet (Store Credit): If you'd like to receive a refund in the form of store credit, follow these steps:
Initiate the Return: Contact our Customer Support team within 7 days from the date of delivery to request a return for store credit.
Return Authorization: Our support team will guide you and provide you with a return authorization.
Reverse Pick-Up: The KAEN Support team will organize a reverse pick-up service for your convenience.
Quality Check and Store Credit: Once the returned item is received and inspected, we will process your refund in the form of store credit to your KAEN Wallet. You can use this credit for future purchases.
- All returns and exchanges must be initiated within 7 days from the date of delivery.
- Items must be returned in their original condition, with all accessories and packaging included.
- KAEN Eyewear will cover the cost of the reverse pick-up service arranged by our Support team.
- In case of manufacturing defects or damage during shipping, please reach out to our Customer Support team immediately for resolution.
If you have any questions or need assistance, don't hesitate to contact our friendly Customer Support team. We're here to help you enjoy your KAEN Eyewear experience to the fullest.